Privacy Notice

• Account data: name, email address, sign-in identifiers (including Google or Apple sign-in), and password credentials held in hashed form.
• Circle data you enter: circle and member names, roles and access levels, contact details, handoff preferences and notification settings.
• Care records you enter: details of the children or adults in your care, such as date of birth, school, medical notes, allergies, medications, sizes and routines, and photos you upload.
• Schedule and financial records: parenting-time days, calendar events, subscribed calendar feeds, swap proposals, shared expenses and amounts.
• Communications: messages sent in the app, notes about conversations logged from outside it, support requests, and emails forwarded to your circle's inbox address.
• Documents: agreements, court orders and vault files you upload; vault secrets are encrypted before storage.
• Technical data: IP address, device and browser information, and usage and error logs.

• To create and run your account and provide the features you use — performance of our contract with you.
• To read your uploaded agreements, forwarded emails and calendars with automated assistants so we can build schedules, extract dates, flag deviations and suggest tasks — performance of our contract with you.
• To keep the service secure and prevent fraud and abuse — our legitimate interests.
• To provide customer support and respond to your requests — performance of our contract and our legitimate interests.
• To improve reliability and features using aggregated or de-identified usage data — our legitimate interests.
• To send optional product news — your consent, withdrawable at any time.
• To meet tax, accounting and other legal obligations — compliance with a legal obligation.

Documents and messages you submit are processed by third-party AI providers on our behalf under contract, solely to return the result to you. They are not used to train general-purpose models.

• Other members of your care circle, according to the access level you give them.
• Service providers acting on our instructions: cloud hosting and database, storage, email delivery and inbound email routing, AI processing, error monitoring and analytics.
• Paddle, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance and invoicing.
• Professional advisers such as our lawyers and accountants, where needed.
• Authorities or other parties where we are legally required to, or to protect someone's safety.

We do not sell your personal data or share it for advertising.

Our providers may process data in the United States and other countries. Where data leaves the UK or EEA we rely on appropriate safeguards, such as Standard Contractual Clauses or an adequacy decision.

We keep your circle's data while your account is active. After you close your account, or after an extended period of inactivity, we delete or anonymise it within 90 days, except where we must keep records longer for tax, accounting or legal purposes. You can delete individual items — messages, documents, expenses, care records — at any time inside the app.

We use appropriate technical and organisational measures, including encryption in transit and at rest, encryption of vault secrets before storage, per-circle access rules enforced at the database level, and restricted internal access. No system is perfectly secure, so please use a strong, unique password.

ShareCare is for adults. Children do not have accounts. Information about children is entered by the adults responsible for their care, who are responsible for having the right to share it.

Depending on where you live, you have the right to access, correct, delete, restrict or object to our use of your personal data, to receive a portable copy, and to withdraw consent where we rely on it. UK and EEA residents may also complain to their supervisory authority. We respond within one month.

To exercise a right, write to privacy@sharecare365.com or use Help & contact support in the app.

We use essential cookies and similar local storage to keep you signed in and to protect the service. We do not use advertising cookies. Where we use optional analytics we ask for your permission first, and you can clear or block cookies in your browser settings — essential ones are required for sign-in to work.