Refund Policy

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date — no explanation needed. This applies to your first payment on a monthly or annual plan and to each renewal payment.

Every new member also gets a 30-day free trial with no card required, so you can try the whole app before you pay anything.

• Visit paddle.net and look up your order using the email address you paid with, or
• email support@sharecare365.com (or use Help & contact support inside the app) and we will arrange it for you.

Refunds are processed by our payment provider and Merchant of Record, Paddle, and are returned to your original payment method. Banks usually show the money within 5–10 business days. Paddle's own refund policy also applies to your order.

You can cancel a subscription at any time from More → Subscription. Cancelling stops future charges and keeps your access until the end of the period you have already paid for. Your circle's data stays available to you, and you can export it before your account closes.

After 30 days we generally do not refund a past period, but please contact us anyway — if something went wrong on our side, such as a duplicate charge, a billing error, or a failure that prevented you from using the app, we will make it right.